Last update on 04.12.2022
- Showcase site and commercial prospecting
The site presents the activities of our company and various forms (contact, newsletter subscription, etc.). By completing the forms and communicating with us via the site, you send us the following categories of information:
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Identity data : civility/gender; name ; first name ; And on an optional basis, we will be able to ask you for your date of birth to offer birthday offers;
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Data contact and correspondence : mail address ; Postal address (address, postal code, city); phone number; In the event of a request to customer service, the nature of your request and the content of your request.
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Opinion and contributions data : pseudonym, date of the notice, content of the notice, product or service concerned, if necessary profile photo attached to the notice; The company will be able to enrich its site by collecting and republishing the opinions and contributions issued in relation to its offers by its customers on other sites (in particular social networks) when these contributions are freely accessible to the public;
- Data necessary for carrying out loyalty, prospecting, study, survey, product and promotion actions;
- Data relating to the organization and processing of contests, lotteries and any promotional operation;
- Data collected through the rights exercise actions devoted by regulations.
In accordance with our legitimate interest, and if necessary when necessary for the execution of pre -contractual measures taken at your request or a contract, we carry out processing on the aforementioned data for the following purposes:
- Presentation of the company's products and services;
- Management, processing and monitoring of requests and exchanges with the company, via the site (if applicable by offering you a chatbot, a calling tool ...);
- Relationship management with prospects;
- Management of people's opinions on company products, services or content;
- Prospecting and/or sending of information, management of technical prospecting operations, choice of people to carry out loyalty actions, prospecting, survey, product test;
- Organization of contests, lotteries or any promotional operation on the site.
The data used for commercial prospecting management purposes is kept maximum for three years from the last active contact emanating from the prospect or customer, and before in the event of withdrawal of your consent to receive messages from us. Opinion and contributions data is kept during the public access to the site on the site.
In accordance with our legal obligations, identity and contact data will also be the subject of processing for the following purposes:
- Updating its prospecting files by the organization in charge of managing the list of opposition to canvassing, in application of the provisions of the Consumer Code
- Management of requests for the right of access, rectification and opposition, and more generally of the rights described in the policy.
- ONLINE SALES
Our shop is hosted on Shopify Inc. they provide us with the online e-commerce platform that allows us to sell you our services and products. Your data is stored in the data storage system and Shopify's databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.
The site allows you to make purchases, which leads us to make processing on the following data:
- Identity and contact data
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Data relating to the contractual and commercial relationship : Details of the content of the command; PRECONTRACTUAL EXCHANGES RELATING THE CONDITION (Object, Date, etc.); Communications with the company.
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Payment data and transactional : date of the transaction, amount, means of payment, order number, billing data;
This information is necessary for the management of our customer-prospects file, and more specifically for the following purposes in accordance with our CGV accepted when ordering on the site and our legal obligations:
- Perform operations relating to file management concerning: contracts including registrations; the orders ; the delivery of the product or service; legal and commercial guarantees; the bills ; accounting and monitoring of the commercial relationship (after-sales service) including for opinions on the company's offers;
- Prevention and fight against fraud and means of payment and in particular against fraud with a bank card;
- Management of unpaids and litigation, provided that it does not relate to offenses and/or that it does not lead to an exclusion from the person of the benefit of a right, a service or a contract.
Secure payment. All transactions carried out on our site are secure. Bank card payments are provided by our payment service provider ("PSP"), as indicated in our general conditions or in the order page of our products and services. We thus have an SSL encryption system to protect your personal data as well as the means of payment used. At no time are we directly in possession of your bank details thanks to this process.
Conservation durations. The personal data we process is kept during the durations presented in the table below.
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Data concerned
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The duration of the conversation
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Data processed for commercial prospecting
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3 years from the last active behavior of the prospect or the collection of data
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Data necessary for processing your order and managing contractual and commercial relations
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3 years From the latest active behavior of the customer or failing that, from the end of the contractual relationship. For accounting documents (purchase orders, delivery orders, customer invoices): 10 years from the end of the exercise
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Order contracts relating to an amount of less than 120.00 euros
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5 years from the conclusion of the contract.
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Order contracts for an amount greater than 120.00 euros
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10 years From the date of delivery or service.
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Banking contact details: in the event of single payment
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13 months for immediate debit payment cards and 15 months For debit payment cards from the date of debit (for response to a possible dispute)
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Banking contact details: in the event of subscription to a tacit renewal
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13 months for immediate debit payment cards and 15 months For payment cards with delicate debit from the date of debit of the last payment deadline, occurring at the end of the subscription (for the purposes of response to a possible dispute)
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- Creation of an account -
Creating an account is optional to make an order on the site.
On the site, you can create an account and in this case, the following information will be subject to processing:
- Identity and contact data
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Account connection data : Login password; which can be registered automatically on the site if you consent via your browser settings;
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Account access and use data : IP address, connection time, connection time, account parameters, use of any account features.
Treatments will be carried out for the management of authentication procedures, identifiers or password loss procedures and for the needs of the order execution in accordance with the purposes provided for online sale.
Identity and contact data informed when creating the account will be used with your consent to inform you about the company's products and services.
The company may provide tools for creating a profile by adding optional information to your account (identity, social networks, age, profile photo, profession, etc.).
- Delivery of material products
To deliver the products ordered on the site, we will ask you for your postal delivery address, if the latter is different from the billing address. If the delivery of a property is intended for a third party, you confirm having the authorization to transmit its identity and delivery data. These data will be transmitted to the carrier in charge of delivery.
Other information necessary for delivery will be subject to processing in accordance with our GTC and our legitimate interest (delivery method, package size, delivery monitoring information, delivery date, reception voucher, signature of the good. ..).
The carrier responsible for delivery applies its own privacy policy on the data transmitted to it within the framework of the order or that it is led to collect during delivery.
- Social networks and third -party sites
Exchanges on social networks. We can contact you or answer your questions via social networks, if you have contacted us first in this way. You are informed that the use of social networks leads to personal data processing by suppliers of these networks (see their privacy policy).
Public information. The information about you, which you have transmitted to us, can possibly be enriched for commercial, prospecting, communication, solicitation or marketing purposes, using other sources of information such as social networks. This includes so -called "public" information or which we may have access as a administrator of a page or group. The legal basis for this treatment is our legitimate interest as a commercial company.
Interconnection. In the case where your member area can connect to another service (for example, a social network) to make crossed shipments then the third -party service will be able to provide us with information of which you have authorized disclosure. You are informed that third -party service publishers will also be able to collect information concerning the consultation and/or use of the site, in accordance with their own policy of processing personal data. More information on registering the site from a third -party account, for:
Facebook: https://www.facebook.com/help/223184117694507 ; https://developers.facebook.com/docs/facebook-login/overview
Google: https://support.google.com/accounts/answer/112802?co=GENIE.Platform%3DDesktop&hl=fr
- Exercise of your rights
For any request for the exercise of the abovementioned rights or for more information, you can contact the company at contact@kentyns.com. or postal at the address of the headquarters of the company indicated on the home page.
In accordance with the regulations, you have the following rights on your data:
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Permission to access To your data, including the right to request a copy, and to the information provided in this Privacy Policy (art. 15 RGPD). When the legal data processing is our legitimate interest, you have the possibility of requesting the information relating to the balance that we have carried out between the interests of our customers and those of the company before this processing.
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Right of rectification (art. 16 GDPR) and updating your data we have.
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Right to erasure of your data (art. 17 GDPR) when the data is no longer necessary to us, that you have withdrawn your consent to their processing (if it was based on our consent) or you oppose the treatment based on our legitimate interest or Treatment carried out for prospecting purposes or for profiling purposes linked to prospecting.
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Right to withdraw your consent at any time (art. 13-2C RGPD) for all data processing based on the legal basis of your consent. Furthermore, in terms of commercial prospecting, you have the possibility of unsubscribing at any time from our dissemination lists by clicking on the unsubscribe link present in our communications or by contacting us to no longer receive a request for solicitation.
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Right to limit treatment, which, except imperative reason, can only be implemented with your agreement (art.18 GDP) when:
- You dispute the accuracy of the data, during the time necessary for their verification,
- If the data processing is illegal but you oppose the erasure of the data and rather choose the limitation of the processing,
- When we no longer need the data but it is still necessary for the observation, the exercise or the defense of your rights in court.
- When you have opposed the treatment based on our legitimate interest, during the time necessary to balance our respective interests.
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Right to portability Data directly provided by the person concerned when they are subject to automated treatments based on your consent or on a contract (art. 20 GDPR). This right means that you have the possibility of requesting the communication of this data in a structured, commonly used and readable format by machine so that they are communicated to another treatment managers.
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Right of opposition (art. 21 RGPD) to the processing of your data when this processing has the legal basis our legitimate interest.
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Right to define the fate of your data after your death (art. 40-1 of law 78-17 of January 6, 1978) and possibly choosing a trusted third party to whom the company will have to entrust them.
You can also get More information on the CNIL website.
In the event of an exercise request, the company reserves the right to ask you to specify your request and provide proof of identity (which will be kept one year in the event of the exercise of the right of access or rectification and three years in the event of the exercise of the right of opposition). If our answer does not bring you full satisfaction, you always benefit from the possibility of submitting a complaint with the authority for the control and protection of the personal data which you note (in France, the CNIL).
- Conservation durations
Commitments. The effective means of deleting of the data are implemented as soon as the period of retention or archiving necessary for the completion of the determined or imposed purposes is reached, in particular after deleting your account with our company or at the end of the contract with our society.
Minimization. In any event, the data subject to processing is not kept beyond the time necessary for the execution of the obligations defined at the conclusion of the contract, or posed by the legislation in force. Beyond that, they can be anonymized and kept for statistical purposes, especially in an aggregate form.
Litigation. Likewise, we can archive the information demonstrating the execution of our contractual obligations until the expiration of the limitation / foreclosure deadlines applicable to justice actions, for the good defense of our interests before the courts in the event of litigation ulterior. This concerns in particular but not exclusively the durations provided for by the Commercial Code, the Civil Code and the Consumer Code.
- Recipients
Commitments. We undertake that any recipient of data has sufficient and appropriate contractual guarantees to comply with your rights, so that the processing meets the RGPD requirements when this regulation applies (especially in terms of subcontracting). On the basis of our legal obligations, your data may be disclosed in application of a law, a regulation or under a decision of a competent regulatory or judicial authority.
The information you communicate to us is for internal use by authorized persons, it is strictly confidential and cannot be disclosed to third parties, except under the conditions provided for by the regulation in the event of an express agreement or if you have decided to make them public.
Subcontracting. Our external providers (e.g. suppliers, carriers, etc.) can, within the framework of the treatments described above, be recipient of personal data when necessary to carry out their mission.
Transfer outside the EU. We are committed to ensuring compliance with applicable regulations relating to data transfers to countries outside the European Union and in particular according to the following terms:
- We will transfer the data of visitors, prospects and customers to countries recognized as offering an adequate level of protection;
- When the country of destination does not benefit from an adequate level of protection, we supervise the flows by transfer tools in accordance with the regulation (contractual standard clauses of the European Commission, in particular).
Aggregation of non -personal data. We can publish, disclose and use aggregated information (information relating to site users, prospects, customers, etc.) that we combine so that no natural person is identifiable individually. This treatment is carried out in accordance with our legitimate interest for statistical purposes, sector and market analysis, presentation of our activities, promotional and advertising purposes and other commercial purposes.
- IT SECURITY
Commitments. We are committed to implementing appropriate technical and organizational measures thanks to means of physical and logistical security to limit the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of personal data concerning you.
Warnings. We invite you to remain cautious about what you decide to make public on the internet. Concerning the personal data Including your private or sensitive life made public to your initiative or deduces via Your contributions, comments and positions of any kind on the site, or even social networks on groups and/or conversations with other site users.
HTTPS protocol. The site URL of the site is accompanied by a closed padlock or a key appears at the bottom right of your browser signaling the existence of the HTTPS safety protocol, applicable to data storage in particular. This means that you are in a secure navigation area, especially when your bank card number is requested.
Data violation. In the event that an event leading to the realization of the risks of modification, disappearance or unauthorized access to data, we are committed to:
- Examine the causes of the incident;
- Take the necessary measures to limit the negative and damage effects that may result from the said incident;
- Notify the incident to the competent authority and/or to the persons concerned as soon as possible when this meets a legal requirement.
In no case can the commitments defined in the above point be assimilated to any recognition of fault or responsibility for the occurrence of this incident.
- Generalites
Compulsory or optional character. On the site, you are informed of the compulsory nature of the responses by the presence of an asterisk or any other type of mention. In the event of an incomplete request (for example: registration or order online, request for information, etc.), the company reserves for additional information or to rule out by any technical means the possibility of validating the form concerned.
Hypertext links. The site can provide links to other sites, applications and services than its own, which can be operated by third -party companies. We are not responsible for the processing of personal data carried out by these third -party sites, or the sites pointing to the site, whose user is invited to consult the protection of personal data for more information. Policy is applicable only to the activities of the company, which cannot be held responsible for a third party breaches of its obligations in terms of protection of personal data.
Scope. The policy is not exhaustive of all treatments and we reserve the possibility of completing it by any means.
Tongue. Politics is written in French. In the event that it is translated into one or more languages, only the French text is faith in the event of a dispute.
Non-renunciation. The temporary or permanent incapplication of one or more clauses of these presents cannot be worth renunciation on its part of the other clauses of these presents which continue to have their effects.
Changes - Updates. We reserve the possibility of modifying this privacy policy. The persons concerned will be notified when provided for by the applicable regulations. The update date is indicated in header and we invite you to consult it regularly.
Cookie information
Presentation : Cookies and tracers (hereinafter "Cookies") designate the connection witnesses and more generally, any file - filed when consulting a website or a mobile application, installation or use of software in the terminal equipment of the user - having the object of reading or writing information in this equipment. Cookies allow us to collect Site consultation data (IP address, Internet access provider, hardware configuration, software configuration, browser type and language ...).
Cookies can be deposited by the company or by third -party companies without your consent when they are strictly necessary for the operation of the site or to facilitate communication to the public online, for example when they are intended for authentication, to keep In memory the content of a purchase basket, to generate attendance statistics, or to limit free access to a content sample requested by users.
Duration : The maximum conservation duration of cookies is 13 months after their first deposit in your terminal and this duration is not extended to each visit.
Consent to the deposit of cookies: You are informed of the presence of cookies not strictly necessary by an information banner on the site. With the exception of use cases not subject to consent, cookies and tracers will only be deposited on your terminal with your express agreement. You may be asked periodically to repeat your consent, to ensure that it is always valid.
Cookie configuration: You can always modify your preferences via your browser settings (Firefox with reinforced protection against tracking; Firefox with deletion of cookies; Chromium ; Internet Explorer ; Safari ; Opera ; Microsoft Edge). You can also configure the browser of your terminal to activate the "Do Not Track" option, which will indicate to the visited sites, advertising agencies or applications that you do not want to be "followed". This feature is available in particular for the following browsers: Firefox ; Chromium ; Internet Explorer ; Safari ; Opera ; Microsoft Edge.
In case of refusal of cookies not essential to the operation of the site: Certain features of the site such as video players or interactive content use services offered by third parties and deposit cookies allowing them to identify your content consultation. In the event of refusal of the deposit of these cookies, the personalization features will not be able to work and the content which will be offered to you (in particular the suggestions of videos or advertisements) will always be present but will be unrelated to your centers of interest.
Changes in this Policy
We reserve the right to modify this privacy policy at any time, so we invite you to consult it frequently. The modifications and clarifications will take effect upon their publication on the site. If we make changes to the content of this policy, you have the last date of the update.
If our shop is bought or merged with another company, your information can be transferred to new owners so that we can continue to sell you products.
